Jobs In Dubai For Indian Graduates Freshers

Job Purpose:

• Guarantee excellent guest satisfaction, by providing an exciting, professional, and enjoyable experience and monitoring the orderly operation of the store’s equipment in a clean and safe environment.

Job Details – Key Responsibilities and Accountabilities:

• Carries out the daily walk-through to identify faults, breakdowns, and equipment deficiencies for all the store assets (games, rides, points of sale…etc) and reports any issues to the Manager on duty and/or the relevant Technician.
• Carries out small technical jobs (e.g. blocked tickets) and takes meter readings and reconciles tickets in machines when required.
• Cleans the store machines and rides, and maintains the tidiness of the immediate work area to meet company standards.
• Greets and facilitates guests on the floor by encouraging them to use all games and rides available in the facility by having a strong product knowledge of the FEC.
• Stays updated on all promotions and offers, and advises customers on the best value-for-money transactions available that meet their specific requirements in turn maintaining a strong spend per transaction.
• Proficient in using the company’s IT systems (including but not exhaustive to Embed, AX, and Bowling System) to a high standard.
• Strong cash handling skills to ensure minimal cash variances
• Issues and redeems goods according to relevant ticket value on the redemption counter.
• Maintains excellent guest service at all times, handles all guest complaints promptly and professionally, and ensures immediate escalation to the Manager on duty as required.
• Ensures that the Redemption Counter/merchandise items are presented accordingly as requested by the Area Manager/FEC Manager.
• Monitors and carries out stock checks with the necessary controls.
• Operates rides according to the Standard Operating Procedures (SOPs’) and Risk Assessments
• Ensures that all guests use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner.
• Where necessary guarantees children are signed in and out of appropriate areas.
• Completes all log entries in the log book on a daily basis as required.
• Guarantees proper opening and closing of all rides, machines, and points of sales in the assigned area at the end and the start of the shift.
• Adheres to all the company’s policies and procedures with regard to Health and Safety, grooming, code of conduct, working hours, and attendance.
• Ensures that games, rides, and other company property in the store are moved in the correct manner, if required, to protect the company’s assets from damage.
• Supervises and monitors stock movements from the store to Redemption and/or machines.
• Acts as a Health and Safety Representative when and where required as per the Management instructions and carries out any other duty as and when required by the Store Management.
• To protect own health, safety, and well-being and anyone or anything that may be affected by acts or omissions.
• To actively report incidents and stop any work activity if their personal safety is at risk at any time.

The measure of Success – Illustrative KPIs:

• Annual Individual Performance Appraisal
• Cashier Overage and Shortages
• Spend per Transactions as per FEC average
• Guest Feedback (NPS)

Other Context (if applicable):

• Assumes responsibility for all monies at the assigned workstation including the cashier’s float.
• A weekly schedule is made to serve the best operational practice, it may change within 24 hours due to operational needs, Reviewing the weekly schedule on a daily basis is important.
• Ensure the annual leave plan is not conflicting with public holidays and peak seasons.

Personal Characteristics and Required Background:

Skillset (job-specific technical skills and behavioral competencies needed)

• Able to follow verbal and written communications and communicate effectively with the public and coworkers in a professional and courteous manner.
• Fluent English speaker. Arabic, Hindi, or Urdu are an advantage.
• Maintain a high standard of cleanliness and appearance without instruction.
• Should be pleasant, presentable, helpful, and able to communicate well with people of all ages

Minimum experience

• Experience in the cash handling & customer service field is preferred.
• Must be able to explain and enforce operating policies and procedures.

Minimum Qualifications/education

• Secondary school graduate or equivalent.