Fleethunt Technologies LLP

Customer Service Representative

We are looking for a Call Center Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend training sessions to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Flexible availability(Morning,Evening,Nights) Requirements Previous experience in a customer support role preferably in the North American region. Track record of achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively

Job Types: Full-time, Permanent, Fresher

Salary: ₹10,000.00 – ₹180,000.00 per month

Benefits: