Jobs in Malaysia for English Speakers

Customer Service Executive (English Speakers)

Job Details

Hiring Organization WEBHELP
Post Name Customer Service Executive (English Speakers)
Qualification  Any Graduate
Industry  Private
Employment Type  Full Time
Work Hours  8 Hours
Salary MYR 2500 To MYR 3000 Per Month
Location  Kuala Lumpur, Malaysia 55100

Full Job Description

  • Ensure service delivered to customers meets contractual KPIs
  • Clarify customer requirements; ask more questions to understand the problem better, use SOP knowledge and resources to appropriately provide a resolution
  • Listen attentively to customer needs and concerns
  • Demonstrate empathy while maximizing the opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Maintain a deep understanding of standard operating procedures (SOP) to ensure the highest and most accurate form of support.
  • Document all steps and information accurately without compromising the quality of service.
  • Participate in activities designed to improve customer satisfaction and business performance
  • Patient listener to manage customer frustration with a sense of empathy.

Requirements: –

  • Candidate must possess at least SPM and above
  • Fresh graduates are encouraged to apply
  • Required languages: Excellent in English (Speak, Write and Read)
  • Willing to work on rotating shifts, public holidays, and weekends

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