WEBHELP
Customer Service Executive (English Speakers)
Job Details
| Hiring Organization | WEBHELP |
| Post Name | Customer Service Executive (English Speakers) |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | MYR 2500 To MYR 3000 Per Month |
| Location | Kuala Lumpur, Malaysia 55100 |
Full Job Description
- Ensure service delivered to customers meets contractual KPIs
- Clarify customer requirements; ask more questions to understand the problem better, use SOP knowledge and resources to appropriately provide a resolution
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing the opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Maintain a deep understanding of standard operating procedures (SOP) to ensure the highest and most accurate form of support.
- Document all steps and information accurately without compromising the quality of service.
- Participate in activities designed to improve customer satisfaction and business performance
- Patient listener to manage customer frustration with a sense of empathy.
Requirements: –
- Candidate must possess at least SPM and above
- Fresh graduates are encouraged to apply
- Required languages: Excellent in English (Speak, Write and Read)
- Willing to work on rotating shifts, public holidays, and weekends
To apply for this job please visit my.hiredly.com.