Aumet
Customer Success Officer
AUMET is the leading B2B marketplace to sell medical products between healthcare providers and distributors. We are innovating how distributors of medical supplies do business with consumer selling points such as pharmacies.
With 500,000 transactions per month, AUMET marketplace is a fast growing product that is capturing market share and is on a road to achieve its vision. And as we grow we need talented people to help us grow!
Are you great with people? Do you enjoy communication and building relationships with new clients?If you answered yes, we believe you might be a fit to our new vacancy for a Customer Success Officer.
As a CS officer, you will bridge the gap between different departments in AUMET. Customer success team members work on fixing issues before they happen. You will proactively look out for their customer’s business, suggest new and innovative ways to keep them succeeding with your products.We are looking for a customer success officer who will develop and maintain long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person” by nature. Someone who has a hybrid of soft and hard skills who can master technology and manage customer relationships.If you can demonstrate a positive customer experience, product adoption and ongoing communication, then this job is for you!
- As a Customer Success Officer you will:
- Develop and manage client portfolios
- Sustain business growth and profitability by maximizing value
- Analyze customer data to improve customer experience
- Hold product demonstrations for customers
- Improve onboarding processes
- Minimize customer churn
- Evaluate and improve tutorials and other communication infrastructure
- Aid in product design and product development
- Mediate between clients and the organization
- Handle and resolve customer requests and complaints
Requirements
- Oman National currently based in Oman
- Bachelors Degree in Pharmacy
- Great communication skills
- Great listening skills
- Ability to work hard and under pressure
- Leadership and persuasion skills.
- Highly organized and able to multi-task
- A propensity for relationship building
- Industry knowledge
- Self-driven and proactive nature
- Excellent communication and interpersonal skills
- Knowledge of customer success processes
- Experience in document creation
- Patient and active listener
- Passion for service
To apply for this job please visit www.linkedin.com.