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British Council

Exams Test Day Assistant

Job Details

Hiring OrganizationBritish Council
Post NameExams Test Day Assistant
Qualification University Degree or Diploma Holder
Industry Private
Employment TypeFull Time
Work Hours8 Hours
Salary OMR 900 To OMR 1100 Per Month
Location Muscat, Oman 115

Job Description

The British Council builds connections, understanding, and trust between people in the UK and other countries through arts and culture, education, and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefits for millions of people all over the world. We help young people to gain the skills, confidence, and connections they are looking for to realize their potential and participate in strong and inclusive communities.
We support them to learn English, getting a high-quality education, and gaining internationally recognized qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.
We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries.

Role Purpose:

The purpose of this role is to support examination operations and help ensure examination integrity on the ground. The job holder will need to ensure resources meet pre-agreed customer requirements and are responsible for efficient, effective, and compliant test day delivery, supporting operations on the ground, setting standards, and guiding venue staff. The job holder will need to be on standby during examination sessions and troubleshoot or escalate issues for prompt resolution.

Main Opportunities / Challenges:

  • Upholding compliance standards and efforts to standardize
  • Motivating and driving venue staff performance
  • Upholding a customer service culture

Main Accountabilities:

Service Delivery

  • Receives instructions and requests from the Test Day Officer and organizes resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
  • Adapts work plans based on the Test Day Officer’s recommendations and where necessary meets customer expectations.
  • Supervises and monitors the administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environment are maintained.
  • Occasionally travels to outstation venues to supervise and monitor the administration of tests
  • Uses a range of standardized systems and processes to support the delivery of high-quality services to a range of customers (internal and/or external)
  • Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software

Customers, relationships, and stakeholders

  • Assists in researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required.
  • Provides routine direction, information, and advice to students and prospective students in regard to testing policies, procedures, and outcomes
  • Develops good working relationships with appropriate colleagues throughout the British Council to facilitate effective and efficient service delivery
  • Develops strong relationships with British Council-owned and managed venues and provides feedback for improvements as per audit standards

Risk and Compliance

  • Uses standardized processes to monitor venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.
  • Supervises venue staff which typically includes recommendations for performance evaluation, work allocation, and problem resolution
  • Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.

About You (essential requirements for the role):

  • University Degree or Diploma Holder
  • Relevant working experience
  • IT knowledge
  • English language at proficiency level B2 Knowledge of Microsoft Office

Desirable requirements

  • Experience working in an educational environment
  • Experience in examination administration
  • Experience working in a multicultural environment

Equality, Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity, and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under-representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people, and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment, and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child)
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