Jobs in Turkey for Pakistani

Today, it carries out the merchandising operations of the international brands it represents in Turkey in the fields of Clothing, Beauty-Care and Food retailing. Bath and Body Works, Pinkberry, Shake Shack, Starbucks, The Body Shop and Victoria’s Secret are brands represented by Alshaya Group in Turkey.

While continuing to bring its existing brand portfolio to consumers with its expanding store operations, it also aims to launch new brands with its growing brand portfolio.

Alshaya Group, which operates with the vision of being a leading retail company in the world, managing the best international brands with lucrative collaborations, adopting a working approach in which “Thinking Big”, “Acting Small” and “Being You” are rewarded; He is looking for a teammate for the position of “ Customer Relations Specialist ” for the Marketing & Communications Department .

General Qualifications

• At least an undergraduate degree
• At least 2 years of call center experience
• Able to use active excel at a very good level
• Good level of English
• Knowledge of Call Center general call systematics and processes
• Knowledge of the Call Center call evaluation program and systematics
• Knowledge of Call Center capacity and resource planning
• Preferably have knowledge of planning, monitoring and quality.
• Analytical and problem solving ability
• Have a customer-oriented working discipline

Job Description

• Internal and external Call Center planning and efficiency analysis,
• Creating a total resource volume planning by making impact analysis of call flow, call durations and distributions,
• To support projects carried out inside and outside the call center that concern the call center,
• Fulfilling the requirements of the Marketing and Communication department standards and objectives,
• Identifying development needs identified in systems and processes and following up on necessary improvements,
• Supporting the Contact Center / Communication Line team during busy periods,
• Supporting the preparation and updating of training documents,
• Preparing and following the customer relations powerhouse performance reporting processes,
• Supporting customer relations reporting processes,
• Operational efficiency analysis, KPI, SLA reports and tracking.