Beckman Coulter Life Sciences
Field Service Engineer – Life Science
Full Job Description
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save
The role of Field Service Engineer is critical to Service operation. He/she being the first touch point for the customer, will serve as our most important brand ambassador. He/she has all the requisite knowledge of the product that includes the theory, hardware, features and its application. The FSE should be capable of demonstrating the features and ensure that customer is able to make optimal use of the capability of the equipment while also ensuring all other service parameters such as response time and repair time are meeting customers’ expectations. The FSE also owns the responsibility of providing installation, warranty and post warranty services and convert the unit from warranty to service contract immediately on expiry of the warranty period. He/she also ensures on-time renewal of service contracts.
Adhere to repair time and response time requirement
Provide installation, breakdown repair, modifications and preventive maintenance services
Application support for optimal utilization of the unit(equipment)
Adhere to all service documentation guidelines
Comply to service SOP and guidelines
On time warranty conversion
On time contract renewal
Quote to cash process for time and material Jobs
Support service campaigns and special initiatives
Knowledge/Competencies and Behavior:
Application background with flair for technical support
Application knowledge of the product
Technical knowledge of the product
Business acumen and understanding
Customer relationship and trust building skills
Service attitude – Positive attitude with demonstrated problem solving skills. Able to handle sensitive customer issues/situations and pressure.
Planning and prioritization abilities
Excellent verbal/written communication skills
Strong team player
Bachelor degree in Engineering/Technology /Science, post-graduation preferred
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders as contribute unique and different perspectives a result of these diverse attributes.