Part Time Jobs in Mumbai

We are a fast-growing start-up with office in Mumbai and diverse team members. We are always looking for experienced, talented, and fun people who share our passion and goal – bringing the best of Indian-influenced style and brands to the world

Let us know a bit about yourself, why you’d be a good fit, and whether you’re looking for a full-time, part-time, or internship position

Job Description:

Seeking an experienced customer service executive who has the technical and practical knowledge of customer service/relationship management process in a retail environment. The ideal candidate should be from a retail environment (online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories (apparel, watches, eyewear, footwear, jewellery)

The executive should have experience in multiple customer service support channels e.g. in-bound/outbound calling, e-mail, web chat etc. The customer service manager will collaborate with internal teams for a satisfactory user experience.

Responsibilities:

Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels – e-mail, phone, web chat etc. Collect and collate customer feedback for inputting into further development of product and technology. Optimize the customer service function to provide best service at low cost (minimize the cost per service). Ability to provide feedback on website from the customer’s point of view. Help the IT team on an on-going basis by making suggestions for enhancing the web shop, and IT middleware from a customer service perspective.

Requirements:

2+ years of experience in customer service/relationship management. Successful experience in customer service, in multi-product, multi-channel (inbound / outbound phone, e-mail, chat, etc.) retail environment.