Hotel Jobs in Vienna for English Speakers

Kempinski Hotels

Assistant Front Office Manager  

The 5-star superior Palais Hansen Kempinski in the center of Vienna offers a modern and luxurious attitude to life in the historic palace on the Ringstrasse. Individual service combined with Viennese charm ensures unforgettable moments. Planned by the architect Theophil Edvard as the Kempinski Hotel.152 elegant rooms and suites await the guests. The restaurants “Die Küche Wien” and EDVARD provide culinary delights. The Kempinski apple strudel is served in the lobby lounge, while guests round off the evening in the lobby bar and in the cigar lounge. The Kempinski Spa and gym offer pure relaxation. Eight function rooms and a ballroom are available for events.

Assistant Front Office Manager (all genders)

The reception department of the Palais Hansen Kempinski Vienna includes the entire reception department, the Conciergerie including wage servants, and the switchboard. In addition, she is responsible for all aspects of guest care, guest communication, and order in the public areas and is available to our guests around the clock for all requests and concerns.

Your tasks

  • Deputy management and organization of the front office team
  • Management and motivation of the team as well as training of new employees
  • Ensuring smooth operations at the front office
  • Creation of duty rosters
  • Carrying out check-in and check-out
  • Advice and information for guests as well as flexible reactions and implementation of wishes
  • Responsibility for complaints and complaints management as well as the guest feedback systems
  • Conscientious processing of invoices and implementation of shift and daily closings
  • Acquisition of MOD services

your profile

  • Completed training preferably in the hotel industry
  • several years of professional experience in the upscale hotel industry
  • Very good written and spoken German and English skills, other languages ​​are an advantage
  • Quality awareness and service orientation
  • Good IT-Skills
  • Careful operation
  • A well-groomed appearance, positive charisma, and good manners

We offer

  • young, dynamic team in which you can actively contribute ideas
  • diverse design options, internal training programs, and regular feedback
  • pleasant working atmosphere and flat hierarchical structures for fair cooperation
  • “Employees recruit employees” – our bonus program
  • excellent public connections in a central location
  • Attractive employee benefits within Kempinski Hotels worldwide with excellent accommodation conditions subject to availability
  • great special conditions on F&B and Kempinski The Spa services
  • free meals in our staff restaurant and uniform cleaning

This position is classified in the BG 2 of the VK for employees in the hotel and hospitality industry. A corresponding overpayment (at least € 2350,- gross) , depending on training and professional experience, is planned. About KempinskiUnder a name steeped in tradition, Kempinski has been serving and has traveled the world in search of fascinating destinations, never forgetting its traditions and European heritage. The spacious resorts and the stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.

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