Hospital Mumbai Jobs

Kokilaben Dhirubhai Ambani Hospital

Customer Care Officer (CCO)

Full Job Description

· Receiving inbound calls and giving appointments as per patient’s request

· Rescheduling of the appointments

· Counseling patients to understand their needs/medical requirements and directing them to the appropriate doctor

· Transferring calls (Accounts, HR, Finance, etc)

· Overbooking of appointments as per the doctor & the number of over booking slots available

· OPD scheduling and blocking

· Reverting back to emails, SMSs & voicemails received from patients

· Reverting the abandoned calls at defined time intervals

· Maintenance of the registration forms and as per the UHID number

· Maintaining excel sheets

· Monthly MIS generation and other miscellaneous activities

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month


  • Health insurance
  • Provident Fund


  • Rotational shift


  • Bachelor’s (Required)


  • Customer service: 1 year (Required)
  • total work: 3 years (Preferred)


  • English (Required)

Work Location: One location

  • Health insurance

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