Kuwait Job Vacancy for Degree Holders

Assistant Receptionist

Job Details

Purpose and Scope of the Job

To act as the first point of contact for patients and visitors and to undertake a range of reception tasks and responsibilities as identified by the direct supervisor (to serve the patient in performing specified routine procedures such as greeting, directing patients, answering routine/administrative inquiries and billing process, in addition, responsible to maintain the knowledge of billing and insurance processes to support the receptionist once needed. To be aware of politesses and procedures as well able to implement.

Main Duties and Responsibilities/Performance Standards

• Greets patient & visitors, initiate the registration process, and provides routine information about his / her working area when necessary.
• Handles phone inquiries from patients and others and communicates through emails.
• Photocopy documents related to patients are required for the billing process at reception.
• Scan the required documents (Civil ID, insurance card, etc.) and saved them in SAP.
• Print the Email consent form to get the information from the patient and update it in SAP.
• Open the new file with all the needed documents.
• Full knowledge of all information related to hospital services, to respond to customer inquiries effectively and accurately.
• Should have the ability to self-control when dealing with customers and when they feel angry or irritated.
• Conduct regular online staff satisfaction surveys and elicit feedback on the working environment from the patients.
• Issue the daily Insurance invoice report by the system and respond to collect the insurance invoices from clinics based on the insurance report.
• Maintain insurance and billing knowledge and implantation.
• Monitor and ensure that the reception area is kept tidy and projects a business-like image
• Maintain an attractive and charming personality.
• Maintain high standards & quality performance to attract more customers.
• Provide extra-mile service to ensure a high level of patient satisfaction.
• Ensure daily closure of cash/credit invoices with the main cashier and submit insurance documents through DMS.
• Review doctor’s schedule and clinic arrangements for accurately directing patients.
• To be aware of politesses and procedures as well able to implement
• Provide extra-mile service to ensure a high level of patient satisfaction.
• Provide extra-mile service to ensure a high level of patient satisfaction.
• Ensures quality and patient safety practices are followed
• Provides or promotes patient and family-centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
• Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.

Qualifications, Competences, and Skills

• Education
• At least High School Certificate
• Experience
• One year of experience directly related to the duties and responsibilities specified.
• Licensure
• Not Applicable
• Language

Proficiency in Arabic and English Languages – good level

Computer Proficiency

On good level

Performance Competencies

• To have a talent for understanding of and commitment to quality customer care and service provision with the willingness and ability to follow administrative procedures at the reception area to a high standard.
• Familiarity with the use of office equipment i.e. Scanning, photocopiers, etc.
• Excellent verbal communication skills with a good telephone manner
• Good written skills & Good interpersonal skills
• Computer literate, with keyboard skills and experience in word processing, (Microsoft Word) combined with the ability to acquire other skills as necessary.
• Accurate typing – minimum speed of 35wpm.
• Smart and business-like appearance.
• Ability to work to a high standard (and while under pressure).
• Ability to learn assigned clerical tasks.

Adhere to prescribed routines, and understand and follow oral and written instructions.

Principle Working Relationships and Remarks

• Customer Service staff, patients & visitors
• Doctors, Nurses