Jobs in Singapore Call Center


Call Center Officer

Full Job Description

Job Description

  • Attend to enquiries and requests from phone calls in a professional, efficient, accurate and prompt manner
  • Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
  • Ensure effective and timely follow-up as promised to customers / financial representatives
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices
  • Assist with ad-hoc initiatives/projects when delegated by management


  • Minimum 1 year of call centre/ customer service experience in banking industry
  • Comfortable talking to customers from all walks of life
  • Good interpersonal and communication skills
  • Comfortable to perform rotating shift duties including weekend and PH (Shift allowance provided)
  • 5 Days work week – (1 day off during weekday, 1 day off during weekend)

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