LINKTRIX CONSULTANTS PTE. LTD.
Call Center Officer
Full Job Description
- Attend to enquiries and requests from phone calls in a professional, efficient, accurate and prompt manner
- Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
- Ensure effective and timely follow-up as promised to customers / financial representatives
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
- Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
- Highlight any potential concerns/risks and proactively shares best risk management practices
- Assist with ad-hoc initiatives/projects when delegated by management
- Minimum 1 year of call centre/ customer service experience in banking industry
- Comfortable talking to customers from all walks of life
- Good interpersonal and communication skills
- Comfortable to perform rotating shift duties including weekend and PH (Shift allowance provided)
- 5 Days work week – (1 day off during weekday, 1 day off during weekend)
To apply for this job please visit sg.indeed.com.