Malta Job Vacancy for Indian 2023

Field Service Manager

Job Details

Hiring Organization Edwards Vacuum, LLC
Post Name Field Service Manager
Qualification Bachelor’s degree level education in mechanical, electrical, chemical engineering or Master’s degree in business management
Industry  Private
Employment Type Full Time
Work Hours  8 Hours
Salary USD 41 To USD 45 Per Hour
 Location   Malta, Montana, United States 59538

Job Description

We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive, and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.


The Role:

Ensure that the operating region has an environment that promotes safety and quality for employees and performs with the highest levels of operational excellence in mind. Assist with growing revenue for service and sales teams by ensuring that safety, quality, and training all continue to advance the service team and to ensure Edwards is First in Mind- First in Choice for all Edwards service support opportunities. The Regional Service Manager will be responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE)/Field Service and other personnel utilized in support of the region.

The Regional Service Manager will support customer escalations and may participate in the customer’s various equipment improvement teams, ramp teams, tool-down escalation meetings, safety meetings, management reviews, etc., as requested. The Regional Service Manager will plan and support the coordination and scheduling of both classroom and on-the-job training with regional teams as required. This will include cross-training programs to maintain and improve the skills of the OST/OSE/FSE and customer’s factory personnel assigned to the Seller’s Equipment. The Regional Service Manager will also be trained in the technical operation of equipment in order to be next-level escalation for issues and to improve the interface with factory support when required.

Primary Duties:

  • Formulates and executes the Service operation strategies and objectives for the region.
  • To manage all aspects of safety for the Field Service team including proactive improvement plans and participation in host customer safety programs and initiatives
  • Manage the scope of supply to the terms of the contract plus additional chargeable (or internally recovered) services
  • Establishes and staffs the region with appropriate personnel to ensure commitments and expectations are met.
  • Manage the profitability of contracts to meet or beat the budget for Field Service Revenue.
  • Identifies, delivers, and reports “customer added value” activities to demonstrate the contribution of Edwards to the achievement of customer goals beyond the letter of our contractual commitments.
  • Monitors performance of the customer sites to ensure the product(s) focus and service procedures are maintained which meet the customer’s corporate needs.
  • Assists in negotiations and development of the Service contracts for Edwards.
  • Ensures subordinates receive proper training to enable them to perform their jobs more efficiently.
  • Identifies customer key site personnel and establishes frequent and open discussions to ensure continued growth.
  • Monitors competitor’s activity and reports such activity factually and promptly
  • Prepares monthly reports to include but not limited to; performance of site metrics, service issues, personnel movement, delivery issues, future expected business (forecasting) and competitive positions.
  • Organizes work schedules for subordinates to include both standard and after-hours support which is consistent with the Service contracts or regional support.
  • Manages inventory effectively to minimize value held and to avoid financial write-downs and write-offs
  • Participates actively in at least one quality project during the fiscal year and ensures subordinates do likewise.
  • Conducts, at a minimum, a monthly meeting with staff to discuss objectives, performance measurements, safety issues, and policy changes (if necessary), to ensure complete customer satisfaction.
  • Develops personal growth and training program for the regional Service team to improve skill base and business knowledge to allow multiple avenues of advancement within the organization.
  • Participates in the planning and administering of procedures and budgets to meet business objectives.
  • Reviews departmental controls monthly.
  • Ensures modifications are included in job descriptions, training programs, or other documentation.
  • Reviews housekeeping practice(s) and ensures area(s) are kept orderly and free of hazards.
  • Develops in-depth customer profile, by site, to include organizational charts, current Edwards product installation by process, opportunities, and total Edwards’s business.
  • Assesses needs, arranges for, or provides required training in job skills, safe work practices, and quality.
  • Conducts new employee orientations in work practices, policies/procedures, and safety. Documents all training sessions and submits reports to Human Resources.
  • Creates and ensures compliance with department-specific safety procedures, rules, and objectives.
  • Incorporates employees’ safety-related responsibilities into their job descriptions and evaluates performance against their objectives.
  • Conducts regular job-task analysis to determine risks and required safeguards.
  • Provides appropriate tools and evaluates employees’ ability to perform tasks safely.
  • Strictly adheres to PPE requirements and all safety rules.
  • Attempts to perform only those tasks for which proper training has been received. Reports any observed hazards to the supervisor.
  • Participates in corrective measures when appropriate.
  • Maintains a neat and orderly personal area.
  • Performs special assignments as required by the manager.

Safety Requirements:

  • Trained in all company and customer safety programs.
  • Through observations of work area(s), is alert to and avoids unsafe behaviors and conditions or other hazards.
  • Reports any observed hazards to the supervisor.
  • Participates in corrective measures when appropriate or authorized.
  • Maintains personal area in an orderly fashion, free of hazards.
  • Responsible for compliance with all relevant legislation: i.e. OSHA standards, EPA regulations, etc.
  • Develops and conducts department safety surveys covering work methods and conditions according to the prescribed schedule.
  • Conducts regular safety talks.
  • Conducts thorough accident and incident investigations and implements or arranges for indicated corrective/preventive actions.
  • Completes and submits all required reports within 24 hours of the incident.
  • Becomes familiar with and practice all safety procedures.
  • Seeks clarification or additional information when required.
  • Demonstrate strict adherence to requirements for all safety rules within individual actions and team management.
  • Fully participates in assigned training programs to enable individual support and team-based qualification growth.

What do We expect of You?

Education level

  • Bachelor’s degree level education in mechanical, electrical, chemical engineering or Master’s degree in business management.

Relevant Previous Experience

  • 10+ years of a Work experience in one of the following areas; Technical Support, Equipment Service and training, and 5+ years managing a department, section, or similar group.

Knowledge areas/Skills

  • Strong management experience working in a high-focus and dynamic environment.
  • Strong written and oral communication and presentation skills.
  • Perceives themself as a “revenue generator” service person.
  • Must have proven leadership skills and be able to work within an empowered team framework effectively.
  • Proven ability to conceive and implement operational plans and achieve the goals set out by them.
  • Must be able to handle multiple tasks simultaneously while maintaining poise under pressure.
  • Experience with high vacuum and or exhaust or abatement systems is desirable, as is experience within relevant aspects of the semiconductor manufacturing industry.
  • Customer orientated, direct, assertive, ambitious, enthusiastic, tactful and diplomatic, persevering, tenacious, and good international communicating skills.

Other requirements

  • Must be available to travel 40% to support New York and Idaho customers.
  • Trained in all company and customer safety programs. Through observations of work area(s), is alert to and avoids unsafe behaviors and conditions or other hazards. Reports any observed hazards to the supervisor.
  • Participates in corrective measures when appropriate or authorized. Maintains personal area in an orderly fashion, free of hazards.
  • Responsible for compliance with all relevant legislation: i.e. OSHA standards, EPA regulations, etc.
  • Develops and conducts department safety surveys covering work methods and conditions according to the prescribed schedule. Conducts regular safety talks.
  • Conducts thorough accident and incident investigations and implements or arranges for indicated corrective/preventive actions. Completes and submits all required reports within 24 hours of the incident.
  • Becomes familiar with and practice all safety procedures. Seeks clarification or additional information when required. Demonstrate strict adherence to requirements for all safety rules within individual actions and team management.
  • Fully participates in assigned training programs to enable individual support and team-based qualification growth.

What you Can Expect of Us?

Edwards is a global leader in vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers, and continually setting new standards. With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high-energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity to make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from a diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems, and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs, and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass, and other coating applications; steel and other metallurgy; pharmaceutical and chemical, and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture, and support of high-technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia, and North America.

To apply for this job please visit www.careers.homeofindustrialideas.com.

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