Mandarin Oriental Hotel Group
Assistant Executive Housekeeper
Full job description
The legendary Hotel Palace Luzern first opened and is in the city on the shores of Lake Lucerne. It comprises 136 rooms and suites offering excellent views over the lake and mountains. Three restaurants, one bar together with a variety of meeting facilities, a spa and a fitness room roundup our offer for our guests.
As Assistant Executive Housekeeper you are responsible for the following duties :
- Motivating, training, supervising, evaluating and counseling all housekeeping employees
- Planning daily, weekly, monthly and quarterly assignments and projects for all Room Attendants, Guest Floor Attendants, Public Area and Office Coordinators
- Performing administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests and monthly consumption reports
- Implementing control on departmental labor costs and minimizing costs while ensuring that adequate staffing is available to provide five star services
- Scheduling walk-through and follow up with all outside contractors
- Maintaining an ongoing Safe & Sound program
- Assuming the responsibilities of the Executive Housekeeper during his/her absence
- Performing daily inspection of all public areas, guest rooms, exterior of building and back of house areas, to ensure that the highest standards are met
- Monitoring progress, ensuring completion of deep cleaning program and assign tasks to housekeeping employees
- Responding guest questions. Providing guest assistance, direction and information as requested. Conduct daily communication meetings
- Providing a seamless, efficient and friendly service at all times and ensure a well cleaned, comfortable, well maintained and welcoming environment
As Assistant Executive Housekeeper we expect from you:
- Previous experience in a similar role within luxury hospitality
- Ability to multi-task and balance the priorities of the position
- Excellent knowledge of German and English
We offer our Assistant Executive Housekeeper the following benefits :
- Discounts on hotel stays and restaurants across the group as well as the Swiss Deluxe Hotels
- Colleague recognition and reward programs
- An exciting range of learning and development programs
- Opportunities for promotion and transfers worldwide
- Colleague social events and wellness programs
Do you want to be part of our team?
We look forward to receiving your application!
The legendary Hotel Palace Luzern was first opened in 1906 and is located in Lucerne on the shores of Lake Lucerne. After a complete renovation, the Mandarin Oriental Palace, Lucerne opened its doors to colleagues and guests in September 2022. The hotel has 136 rooms and suites with stunning views of Lake Lucerne and the mountains. Three restaurants, a bar with a beautiful terrace, the meeting and event area, the spa and a fitness room round off the varied offer for our guests.
As Assistant Executive Housekeeper, you will be responsible for :
- Motivating, training, supervising, evaluating and advising all housekeeping staff
- Planning daily, weekly, monthly and quarterly tasks and projects for all room attendants, guest managers, common area workers and office coordinators
- Completion of administrative tasks such as scheduling appointments, payroll, purchase applications and monthly consumption reports
- Controlling labor costs in the department and minimizing costs while ensuring adequate staffing to provide five star service
- Planning of visits and follow-up with all external contractors
- Acting as Executive Housekeeper during his absence
- Daily inspection of all public areas, guest rooms, grounds and back of house to ensure the highest standards are met
- Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping staff
- Answering guest questions. Assistance to guests, guidance and information on request. Conducting daily communications meetings
- Ensuring a seamless, efficient and friendly service and ensuring a well-cleaned, comfortable, well-maintained and welcoming environment
As an Assistant Executive Housekeeper, we expect you to:
- Experience in a similar position in the luxury hospitality industry
- Ability to multitask and balance position priorities
- Excellent knowledge of German and English
We offer the following benefits to our Assistant Executive Housekeeper :
- Discounts on hotel stays and gastronomy in the entire group as well as Swiss Deluxe Hotels
- Recognition and reward programs for colleagues
- Exciting range of training and development programs
- Worldwide advancement and transfer opportunities
- Events and wellness programs for colleagues
To apply for this job please visit ch.indeed.com.