- Full Time
- Sandy, UT 84090, USA
Service Operations Manager, Employee Benefits
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY: The purpose of the Service Operations Manager is to maintain the data integrity of all enrollment and employee information systems for clients. This role is responsible for the support and training of the HUB Utah Client Experience Team, and client HR Team training. Duties and responsibilities:
Process Management: Develop, implement, and maintain streamlined processes and procedures across multiple operational departments, including but not limited to insurance operations, enrollment processing, third party vendors, and client service teams.
Team Leadership: Provide strong leadership to the operations team, fostering a positive and collaborative work environment. Coach, mentor, and motivate team members to achieve individual and departmental goals. Maintain staff by recruiting, selecting, orienting, and training employees.
Performance Management: Set clear performance objectives for the operations team and monitor performance regularly. Identify areas for improvement and implement performance improvement initiatives. Maintains quality service by enforcing customer service standards, analyzing, and resolving complex enrollment problems and recommending system improvements.
Quality Assurance: Establish and maintain quality assurance measures to ensure consistent service delivery and adherence to industry standards. Conduct regular audits to identify and address any operational gaps.
Compliance and Risk Management: Ensure compliance with all relevant regulations, policies, and procedures governing the insurance industry. Collaborate with legal and compliance teams to address any potential risks.
Data Analysis and Reporting: Utilize data analytics to assess operational performance, identify trends, and generate actionable insights. Prepare and present regular reports to senior management on key performance indicators (KPIs) and operational metrics.
Technology Integration: Work closely with the technology team to implement and optimize technology solutions that enhance operational efficiency and customer experience.
Vendor Management: Oversee relationships with third-party vendors, negotiate contracts, and ensure service level agreements are met.
Process Improvement: Continuously identify opportunities for process improvement and drive initiatives to enhance operational efficiency, reduce costs, and increase productivity.
Project Management: Lead and participate in cross-functional projects aimed at improving operational processes and achieving strategic objectives. Qualifications
Bachelor’s degree in business administration management, or a related field. MBA or equivalent is a plus.
Proven experience (2+ years) in operations management within the insurance or financial services industry.
Strong leadership skills with the ability to inspire and motivate teams to achieve excellence.
In-depth knowledge of insurance operations, industry regulations, and best practices.
Exceptional problem-solving and analytical skills, with a data-driven approach to decision-making.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
Demonstrated project management experience and the ability to handle multiple projects simultaneously.
Proficiency in using technology and software tools to enhance operational efficiency.
Strong organizational skills with keen attention to detail.
Certification in project management or other relevant fields is a plus. WHY CHOOSE HUB: Throughout our network of more than 450 HUB offices in North America, we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge or our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.We are the perfect fit if you:
Are seeking a progressive work environment at a rapidly growing organization.
Have a desire to help others protect their future.
Have an entrepreneurial spirit and are challenged by the opportunity to grow the business.
Are focused on learning and development to enhance your industry knowledge and expertise.
Are a self-starter willing to invest time and energy to learn the technical aspects of our business.
Believe in integrity and building success by developing relationships with others. LIKE US SO FAR? Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: Bachelor’s degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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