Officer Jobs Kolkata

Metconnect Infotech Pvt Ltd

Customer Relationship Officer

Full Job Description

Job Profile : Customer Relationship Officer

Exp. 0 to 2 years
Domain: Field Sales / Project Sales / Sales
Age: 20 – 25

Key Result Areas (Key Performance Indicators):

· Sales Target Achievement

· Business Development

· Channel and Influencer Engagement

· Customer Service

· Network Management

· Commercial Transactions

Salary: 4.5 LPA + Incentives (3.5 LPA is Fixed 1LPA is Variable)

About the Role:

· Responsible for achievement of agreed sales target/ objectives for the defined location

· In charge of all local marketing activities for the location

· Responsible for all commercial transactions with the channel partners

· Responsible for achieving all network related targets as assigned for the location (network expansion, product placement etc)

·Responsible for business development, influencer and channel engagement and professional pricing co ordination

· Ensure that distributors/ contractors provide an appropriate service as per service level agreement

· Network Management (Product Placement, range selling, etc)

· Provide information on competitors’ activities (promotions, price changes, new products, new dealer/ store opening, new initiatives, market issues etc)

· Ensure contractors/ dealers buy range of products as defined month on month and maintain product range index

· Sales Promotion Activities Execution and Customer Service:

· Deliver high standards of customer service through regular visits, compliant resolution and commercial reconciliations

· Customer Relationship Management.

Job Type: Full-time

Pay: ₹30,000.00 – ₹37,500.00 per month


  • Health insurance
  • Provident Fund


  • Day shift

Ability to commute/relocate:

  • Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)


  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)


  • English (Preferred)
  • Health insurance

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