Case Manager Jobs Chicago

Metropolitan Family Services

FIT Case Manager

Full Job Description

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 93,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring a full-time Case Manager to join our Calumet FOC Team for the Families in Transition program!


  • Conducts comprehensive client assessments for head of household and children.
  • Develops a written service plan with the client to meet client needs, specifying goals to be achieved and services to be provided and supplements/service plans to meet client needs.
  • Supplements/service plans to meet client needs.
  • As appropriate, provides advocacy, case management, and supportive counseling or referrals to counseling for individuals, families, and groups in coping with environment and interpersonal relationship issues.
  • Uses expanded knowledge of resources and helps clients utilize them. Works collaboratively with community resources.
  • Handles emergency and crisis situations within target population.
  • Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
  • Monitors client situation and adequacy of service plan.
  • Assess and monitor client situation and adequacy of service plan.
  • Collaborates and participates with other FOC program staff in the planning and implementation of service plans.
  • With supervisory approval, authorizes limited amounts of financial assistance to own clients.
  • Identifies systems issues and reports to Program Director as appropriate. May work with community groups and may carry a special community assignment.
  • Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
  • Case Manager will provide wrap around services to families who are in the Families in Transition Program, FIT.
  • Responsible for orientation, intakes, detailed individual service plans, timely case management, wrap around services and data entry into the HMIS system.
  • Case management service could be provided in office, client home, and community-based settings.
  • Develop relationships with landlords who provide housing for FIT clients.
  • Up to 10% other duties as assigned by supervisor.
  • Works effectively with diverse staff and service populations.


  • Bachelor’s Degree in Social Work or related field from an accredited college or university required.
  • One year of case management experience in a social service or healthcare setting required.
  • Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
  • Must have access to a vehicle, valid driver’s license and proof of insurance to perform essential job function, required.
  • Ability to maintain assigned community and home-based services.
  • Ability to work effectively with diverse individuals and groups.


  • MFS staff are required to provide proof of vaccination or have an approved medical exemption prior to starting employment. If an approved medical exemption is obtained, weekly testing is required.


  • While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
  • The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
  • The employee may occasionally lift and/or move up to 25 pounds.

Metropolitan Family Services offers a very generous benefits packet to our professionals:

  • Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
  • Dental and Vision Insurance Options
  • 11 paid Holidays
  • Paid Time Off (PTO)
  • 401K Plan
  • Training and Professional Development Plan with E- Learning
  • Wellness Initiative Program
  • Employee Assistance Network

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