Call Center Jobs in Dubai

Call Centre Agent

Full Job Description

  • Exciting permanent opportunity
  • Great career progression opportunities

About Our Client

Our client is an internationally recognised and well respected Medical and Aesthetic Clinic based in Dubai. You will be welcomed into their friendly team as the Call Centre and Customer Service Agent to deliver an exclusive, professional service to existing and prospect customers.

Job Description

  • Respond accurately and satisfactorily to customer questions and concerns
  • Engage in active listening with callers, confirm or clarify information and communicate products, services, and policies to consumers
  • Consult with customers with the goal to upsell products and services that may better suit customers’ needs
  • Managing and coordinate customer appointments, billings and necessary follow-up’s
  • Maintaining compliance with all company policies and procedures.
  • Handle complaints and concerns in a professional manner and support customers to diffuse the situation

The Successful Applicant

  • Outstanding customer service skills with proven ability to actively listen and provide a solution
  • Professional verbal and written communication skills (Arabic speakers are highly regarded)
  • Attention to customer needs and adaptability to a variety of personalities
  • Proven ability to manage time effectively, setting priorities, and multitasking
  • Bachelor’s degree is highly regarded but not essential

What’s on Offer

An exciting opportunity for career progression where the successful candidate for this role will be offered a competitive monthly salary with commission. Additionally, the candidate will receive Medical Insurance and Visa.

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