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Norfolk Community Health and Care NHS Trust

Healthcare Assistant

Full Job Description

Pineheath Ward delivers quality, patient-centered care within our 24 bedded unit, providing rehabilitation to a group of patients with varying complexities of needs including palliative care. We accept adult patients of all ages who have rehabilitation needs. Our patients come to us following medical, surgical, or orthopedic treatment, sometimes directly from their homes. Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team. The post involves rotation between day/night duties, full/part-time posts are available. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.


  • Implement care for patients as defined by the individualized care plan.
  • Provide a high standard of direct care for patients.
  • To work in a collaborative manner with all other staff working within the unit
  • To carry out direct patient care
  • To establish relationships with patients, family, and friends that help them to express their needs.
  • Communicate relevant information regarding the needs of patients, family, and friends.
  • To document and sign all care interventions provided.
  • To be involved in the induction and mentoring of new staff where applicable.

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an Outstanding rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.

Apply now to join an organization that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

Main Duties & Responsibilities

  • Implement care for patients on as defined by the individualized care plan.
  • Provide a high standard of direct care for patients.
  • To work in a collaborative manner with all other staff working within the unit.
  • To carry out direct patient care
  • To establish relationships with patients, family, and friends that help allow them to express their needs.
  • Communicate relevant information regarding the needs of patients, family, and friends.
  • To document and sign all care interventions provided.
  • To be involved in the induction and mentoring of new staff where applicable.

Management/ Organisational Responsibilities

  • Ensure effective and efficient use of all ward/department resources.
  • Provide leadership to all members of the ward, promoting effective teamwork.
  • Be responsible for monitoring staffing levels and the skill mix to ensure that this is appropriate to meet the needs of patients, and taking initial action to rectify any identified deficits through ward manager/modern matron.
  • Maintain a positive approach to achievement within the team.
  • Ensure adequate provision and maintenance of equipment.
  • Assist with the induction of new staff and students, acting as a mentor.
  • Act as a role model giving guidance and support to other staff and students.
  • Participate in problem-solving related to work organization.
  • To ensure that patients and carers are aware of their current and ongoing health needs.
  • To participate and promote clinical supervision.
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