Jobs in Singapore for Foreigners

Manager Customer Experience 

Tasks:

• Drive the regional strategy and ensure cross-functional integration, management, and planning for a best-in-class Customer Experience across the customer journey, maximizing customer excitement at each individual touchpoint.
• Manage and develop the Customer Experience function to enhance performance by setting clear KPIs and measuring against these on a regular basis to ensure continuous improvement.
• Work effectively with all peers and teams in Marketing, Business Development, New Business Fields, Sales, and Aftersales along the value chain to negotiate and influence improvements in the Customer Experience.
• Define and support omnichannel programs designed to convert, retain, and grow existing and new strategic customer groups.
• Establish and maintain efficient and effective customer service processes across channels to ensure any concerns are addressed and resolved in a timely and appropriate manner
• Review industry best practices and use customer insights and analytics to identify organization-wide improvement opportunities and present these to management.

Requirements

• Bachelor’s or Master’s degree in business administration, management studies, or other relevant degrees
• Minimum 5+ years relevant working experience in luxury automotive, premium aviation, or related business area
• Very well-established project management and data analytical skills, and aptitude for technology and systems
• Highly motivated team player with excellent communication and interpersonal skills
• Fluency in written and spoken English as a minimum; additional, regional language skills advantageous
• Willingness to work in a multicultural environment and to travel within the Asia Pacific region and Europe