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IT Support Specialist

PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) – a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have an opportunity for an IT Support Specialist role to join our IT Team.

Due to the nature of this role, the position is on-site at our Richmond office.

In this role, you will:

  • Be the first-tier contact for internal support (Head office and Global employees and Digital Publishing partners in Ireland, UK, Philippines, and Australia)
  • Coordinate with end-users either in person or with remote access software to ascertain and document the steps involved in solving the reported issue(s)
  • Take ownership of technical issues and communicate with employees clearly, to ensure a smooth workflow
  • Install, configure, and repair new and existing enterprise client workstations, hardware, and their corresponding software as per standard operating procedures.
  • Identify existing tasks that can be completed effectively with scripting (Powershell, bash, etc.)
  • Participate in the maintenance of our automated FTP script retrieval system
  • Create, maintain, and edit all individual scripts, and ensure proper operation
  • Contribute to Server and Network monitoring, both hardware and software
  • Assess, replace, and troubleshoot hardware for end user and server levels
  • Assist in corporate documentation concerning standard operating procedures and other training materials for all things IT-related
  • Possibly work outside of regular business hours, depending on the situation of the task at hand
  • Be part of a supportive and highly collaborative team of talented specialists

You are a great fit if you have:

  • At least 2 years of working experience in Information Technology
  • A diploma/certificate related to Information Technology from a recognized Institution
  • Proficiency in all Windows environments and Active Directory (both on-prem and Azure AD)
  • Excellent knowledge of how computer components are linked to each other
  • Basic information on Networks and Security
  • The capability to work in a fast-paced environment, multi-task incoming support requests, and prioritize those tasks
  • Strong professional writing and interpersonal skills while communicating with internal clients
  • Excellent customer service skills
  • The adequacy to maintain knowledge of new and emerging technologies that may benefit our data center
  • Basic knowledge of scripting tools (Powershell | bash | batch scripting)
  • The ability to work independently and to be proactive while collaborating well with team members
  • The competency to translate technical terms for the end-user to have clear insight

Bonus points if you:

  • Have a Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Have familiarity with other computer operating systems (Linux and Mac)
  • Are able to lift 15-25 lbs.
  • Have a strong interest in the technology sector

This role is a full-time position based in our Richmond, BC office. Due to the nature of this job, this role will be on-site.

We understand everyone has different circumstances; however, we will only consider applicants who are legally eligible to work in Canada.

If you don’t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive, and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences.

Sometimes emergencies happen and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.

PressReader offers a compensation package that includes extended health care, dental, vision, and accidental death insurance paid by the company; 15 paid vacation days to start, sick and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people.

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