Lofa
Customer Service Representative
Full Job Description
Responsibilities
- Greet and direct customers.
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services.
- Conduct price and feature comparisons to facilitate purchasing.
- Cross-sell products.
- Ensure racks are fully stocked.
- Manage returns of merchandise.
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
- Inform customers about discounts and special offers.
- Provide customer feedback to the Store Manager.
- Stay up-to-date with new products/services.
Requirements and skills
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
- Familiarity with consumer behavior principles.
- Knowledge of inventory stocking procedures.
- Basic math skills.
- Track record of achieving sales quotas.
- Excellent communication skills, capable of building trusting relationships.
- Ability to perform in fast-paced environments.
- Flexibility to work various shifts.
- High school degree.
- BSc in Marketing or related field is a plus.
Job Type: Full-time
Salary: ₹9,336.64 – ₹24,816.40 per month
Schedule:
- Flexible shift
Ability to commute/relocate:
- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
To apply for this job please visit in.indeed.com.