Raffles the Palm Dubai Careers

Guest Relations Officer

Job Description

Guest Relations Officer

Raffles The Palm Location Dubai, Dubai, United Arab Emirates Category Rooms RAFFLES

Job Type Permanent JOB DESCRIPTION Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

The Position

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
Meet and greet VIP guests personally

Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
Prepare compendiums prior guest arrival and check-into system if necessary

Maintain close contact with Airport Concierge for new arrivals and departures
Update and maintain repeat guest history system

Promote Inter-Hotel sales and in-house facilities
Send prepared welcome cards and amenities to room prior to guest arrival

Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action

Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Prepare requisitions for amenities on a timely basis

Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operations
Adhere to OH&S policies and procedures

Performs related duties and special projects assigned


Strong written and verbal communication skills in English

Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a multi-cultural team

Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with guests and patrons

Able to exercise good judgment with difficult guests


Degree from School for Tourism & Hotel Management


Minimum 2 years Guest Relations experience preferably in a four or five-star hotel

“Diversity & Inclusion for Accor means welcoming each and everyone


respecting their differences by giving priority only to qualities and

skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”

Dubai, Dubai, United Arab Emirates Category Rooms

Guest Relations Officer / Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they…

Dubai, Dubai, United Arab Emirates Category Rooms

POSITION DESCRIPTION. Position : Receptionist. Department : Rooms Division / Front Office. Reports to : Front Office Supervisor / Front Office Manager/Assistant Front Office Manager. _________________________________________________________________________________________________________________….

Dubai, Dubai, United Arab Emirates Category Rooms

Guest Relations Agent An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall

Job Details

Job LocationDubai, United Arab Emirates
Company IndustryOther Business Support Services
Company TypeEmployer (Private Sector)
Employment TypeUnspecified
Monthly Salary RangeUnspecified
Number of VacanciesUnspecified

To apply for this job please visit www.bayt.com.

Also: Search Your DREAM JOBS

Leave a Comment