Millbrook Medical Centre
(Job Description attached) Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide general secretarial support to the practice manager, doctors and health professionals, involving word processing with general clerical work over two sites. The practice is moving towards becoming a paper-light environment, and the main responsibilities of the post-holder will be to summarise and read code relevant information from patients clinical records, hospital correspondence and other sources into the practice computer system, working strictly in accordance with the practice notes summarising and read code protocols.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits onto the home visit screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
Action repeat prescription requests and ensure that they are ready for collection by the patient or courier within 48 hours, either on the computer or manually, ensuring all CONTROLLED DRUGS are accounted for, and signed for by patient or courier Advise patients of relevant charges for private services, accept payment and issue receipts Enter patient information on to the computer as required. Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.
To apply for this job please visit uk.indeed.com.