Romania Jobs for Foreigners

Contact Center Manager

About the job

We want you to join our team if:

• You have completed higher education with a bachelor’s degree;
• You have at least 3 years of experience in a Contact Center;
• You have at least 2 years of experience in coordination roles;
• Do you speak English;
• You know the Microsoft Office package at an advanced level;
• You have good planning and organization skills;
• You are customer/patient oriented;
• You have good team management and conflict management skills.

We appreciate people who:

• They are attentive to the needs of those they interact with;
• They are ready to offer memorable positive experiences to customers;
• They are the ambassadors of teamwork;
• They are faithful to the commitments they make and constantly look for solutions to respect these commitments;
• They always want to be better than they were yesterday.

Here is how you will contribute to the success of our team and what your duties will be:

• You monitor and ensure the achievement of established performance objectives, in order to develop the Contact Center in Craiova;
• You coordinate and permanently optimize the activity of subordinate teams;
• You ensure the connection between the other departments of the company and the Contact Center, offering an efficient and high-performing contact center service to clients;
• You implement the procedures at the level of subordinate teams and ensure their compliance;
• You organize periodic meetings with the team, set priorities and deadlines, adapt the plans if necessary;
• You set SMART objectives and periodically monitor (depending on the specifics of the activity) their achievement, give feedback and do coaching;
• You establish the objectives and performance standards of the department, together with the direct boss;
• You constantly monitor the department’s objectives and take corrective measures when necessary;
• Collaborate and maintain contact with the other departments, representing the Contact Center in relation to them;
• Contribute to the development directions of the subordinate Contact Center;
• You prepare and update reports according to the activity area and any other reports requested by the direct manager.