Reliance Jio Jobs in Indore for Fresher

Job Details

Job Description

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by a customer
• Respond to all customers in an appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updating of the product, system, process, and policy knowledge
• Adhere to rostered timing, scheduled shifts, and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase, develop and retain customer base through relationship building and service
• Follow all contact center policies, procedures, code of conduct, and legislative requirements

Skills & Competencies :

• Speak the local language
• Basic computer knowledge
• Problem-solving skills