Trust & Safety Specialist (Flex/Remote)

Our journey

We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting. As our business scales, the customers and developers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we’ve discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages diverse perspectives, knowledge, skills, and cross-cultural understanding.

About the job

As a Trust and Safety Specialist, you’ll work in many areas: security alerts (Spam, Phishing, Malware etc.), security (Bruteforce, ScanPort etc.), risk (fraud etc.), and legal and regulatory matters (LCEN – law for confidence in the digital economy, DMCA, copyright, libels etc.)

You will analyze clients’ accounts to identify fraudulent activities and establish profiles to communicate to technical teams whose role it is to improve automated processing tools and perform analyzes on the various documents.

You will be responsible for our clients’ accounts and our infrastructure’s security.

You will monitor our network’s reputation to solve incidents, alerts and clients’ issues.

Preferred qualifications

Autonomy and teamwork
Inquisitiveness, reliable analyses, cross-checking
Observation and flexibility
Solid anomaly analysis and problem-solving skills, logic
Solid ability to collect, analyze and summarize essential information for business management on a daily basis
Reactivity and adaptability to procedural changes
Offering recommendations in connection to security alert checks
Organization and attention to detail while managing and monitoring LCEN and DMCA requests
Ability to determine whether a client is eligible for quotas or additional services
Good customer service skills, able to reassure and guide clients during the problem-solving process
Very good command of English and French

Responsibilities

Deal with a high number of security alerts
Analyze accounts and payment methods
Implement the general terms and conditions of sale, and providing precise and reliable information to our customers
Identify trends in security alerts and fraudulent activities upon which you base your recommendations
Ensure that the reputation of our IP addresses is monitored, and taking action in case IP addresses are blocked
Manage and monitor LCEN and DMCA requests
Interact with the various stakeholders monitoring copyright infringements
Manage the procedures associated with each agent (ALPA, NAGRA, etc.)
Decide whether a client is eligible for quota increases or access to additional services

This position can be either: