Job in Kalyan Dombivli For Graduate

Roche International

Customer Service Representative

Full Job Description

Urgent Requirement for CSE

  • · Demonstrate professional wow behavior with customers/ colleagues.
  • · Effective communication with sales on any customers related query/ issue.
  • · Coordinate with accounts department to clear the Gate pass and sending the clearedgatepass to Delivery department.
  • · Handling all telephone related calling as per principal’s norms.
  • · Introduces relevant members to the customers during delivery of the vehicle.
  • · Proper timely calling, capturing VOC and resolving any
  • · Solving Apprehension/ doubts/ queries/ issues.
  • · Managing all findings, sharing with relevant heads and preparing list of repeated offenders.
  • · Keeping Delivery bags ready & Sending EW/ RSA to the customers.
  • · Highlighting any select sales personnel having more complaints.
  • · Informing respective department for which complaint is generate.
  • · Works with all dealership departments to achieve team goals.
  • · Resolve all customers’ complaints by ensuring regular follow-up with other departments.
  • · Maintain highest professional representation
  • · Adherence to all environment, health, safely, security measure for people, properly, cars.

Candidates who have experience in Tele caller , Tele performance , Tele sales are given first priority.

Fresher are also welcomed with good communication skills.

Job Location: Kalyan & Bhandup

Candidates from nearby location will be given 1st preference

Salary Type: 18,000 + Incentives

Job Type: Full-time

Salary: ₹18,000.00 per month


  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

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