Service Assistant Job Vacancy in Whitley Bay

National Trust

Service Assistant

As a Service Assistant you’ll work across different visitor areas, from welcoming and greeting visitors on arrival in the visitor welcome centre, to helping share our stories, bringing Seaton Delaval Hall’s unique history to life whilst room guiding in our historic buildings. This varied role will also support our busy events and activities such as car parking assistance or helping different departments deliver high-quality customer service across our site.

Hours/working pattern/hours : Willing to be discussed at interview. 3-5 days per week available depending on scheduling and availability of successful candidate. Weekends are included.

Salary: £10.50 per hour

What it’s like to work here:This Northumbrian country house and grounds is one of the National Trust’s more recent acquisitions. Seaton Delaval Hall has recently undergone a major transformation; with £7.8 million invested in conservation and developing the visitor experience, including the Brewhouse Café, Delaval Playdium play area, collections rehang and creative interpretation. A place of theatre, imagination and fun that brings together a spirit of adventurous programming and events, alongside the drama of the place, that keeps visitors coming back again and again. Seaton Delaval Hall continues to go from strength to strength having welcomed 130,000 visitors in the last year, for the first time.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.


What you’ll be doing:Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.

  • Who we’re looking forCustomer focused with positive attitude
  • A team player, but also can work on your own initiative
  • Well organised and adaptable
  • Willing to learn new skills.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

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