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  • Full Time
  • India

S&P Global

Implementation Consulting Principal

Full Job Description

Company & Team – “About Us”

Our Managed (Cloud) Services for Financial and Energy Sectors Solutions is going through a massive growth phase. The Managed Services team ensures we deliver market leading software solutions to our customers via AWS. Our proven software solutions and analytics help buy and sell-side firms uncover insights, increase efficiency, reduce and manage risk and maintain compliance.

The managed services team will cover software solutions like:
thinkFolio: Investment Management Platform
Enterprise Data Management (EDM)
Financial Risk Analytics
Loan Solutions

This department is crucial in delivering on an exciting new growth strategy for the business and this role will assist in making sure our services and solutions are offered via leading edge cloud architectures and operational processes.

Duties and Responsibilities – “Your Role”

The role will be part of the change management team and will focus on supporting managed services for the Enterprise Data Management and thinkFolio Investment Platforms.

  • In this role you will be working with clients globally on implementation activities generally in an offsite capacity and assist with new implementations on the Managed Service
  • The scope of the role will also involve exposure and responsibilities within the larger Financial Services group and relevant products and services
  • The primary function of this role is to support the Managed Services offering – both from a technical and a product perspective
  • A focus will be on managing the design/implementation/maintenance and troubleshooting of AWS environments and the services implementations
  • This entails making sure the operations and implementations are delivered according timescales, budgets and agreements for customer services
  • This would also involve the reporting and/or feedback on operational processes and implementation statuses, both the internal and external users
  • This role is a hybrid technical and business role
  • The main driver always is to make sure the technical services support the business use case of customers

Job Requirements – “About You”

You are adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients, have excellent attention to detail, with ability to clearly communicate with a variety of technical and business users at all levels of an organisations

Key Qualifications and Skills:

  • Manage live customers’ environments
  • Oversee daily checks on customer environments to ensure the application is running as desired
  • Architecture and Design of tF Managed Service offering
  • Documenting functional and requirement specifications to define detail input and output file content, systems functions, system controls and performance criteria
  • Configuring Markit EDM and thinkFolio applications to meet the client specifications
  • Working with AWS cloud technologies (eg EC2, RDS, Cloudwatch, OpsWorks, Kibana) to automate, build and monitor the environment
  • Design and document processes (for cloud engineers, MEDM support, tF support, PS)
  • Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness
  • Manage/Monitor adherence to SLA’s
  • Provide complete service for onboarding new customers and ensure a successful handoff to production
  • Gather and analyse client requirements and translate them into implementation specifications
  • Establish on-going positive client relationships
  • Provide updates to the Business and Project Management on new and on-going projects

Job Benefits – “What we offer”

  • Cash incentive plan and equity award
  • Options to work from home
  • Flexible working hours to allow you to attend your family
  • Training support towards products qualification
  • AWS cloud technology training
  • Wide and varied role working with world experts across solutions division products

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