Dubai Job Vacancy

IT-Related Support Person

Job Information:

• Providing technical support in the end-user service for all IT-related support questions and service requests
• Receiving events and work requests by phone, service portal and chat service
• Service event management, recording, advice and resolution
• Forwarding service requests to responsible production teams and third parties
• Various authorization management tasks
• Informing end users about the status of service requests
• Maintenance of customer-specific instructions

Job Experience:

• Relevant educational background (e.g. computer science degree)
• We consider previous Service Desk work experience and experience in managing and using Active Directory an advantage
• Good IT skills (operating systems, device environments, software and mobile devices)
• Excellent customer service skills