Front Office Executive – Patient Relation
Full Job Description
Responsible for all activities on Front Desk in any area of the hospital, admission of patients. Provide a link between Hospital,
Patients, Consultant or other users. Coordinate patient registration, preparation of outpatient accounts,
receipting payment for hospital services. To act and interact with patients, consultants, staff and visitors in
a way that will create an experience in accordance to SRV brand.
Working in shift duties including night shift on rotation is mandatory.
Undertake duties in accordance with departmental policies and procedures
To be fully conversant in all areas of Front Office: either Front Office or other areas where patients
are “arrived” in a department
Meet and greet patients and visitors in a warm, respectful and courteous manner at all times,
acting in a way that actively contributes to the promotion and improvement of the SRV Hospital
Provide efficient and effective administrative support
Issue and coordinate Record Numbers, front sheets, labels, make up medical records and other
administrative documents as required.
Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments
when needed. Deal with all front office queries and complaints in a courteous and timely manner
Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and
Interview patients in a polite and friendly manner in order to obtain relevant information for
registration purposes; updating patient details at each appointment; inputting all information
accurately onto the computer system.
Receive payment from all patients in respect of hospital services provided and maintain integrity of
personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or
patients in accordance with billing agreements as required.
Check, bill and post on a daily basis all charges for Clinical or other areas as required.
Implement manual procedures during computer downtime and transfer information when system is
Make follow-up bookings for patient after appointment
Assist patient with booking further tests or consultations
Be responsible for the reporting of accidents, untoward occurrences or problems and record such
incidences according to Hospital policy
To use proper channels of communication for any problems or grievances related to work
Handle minor complaints with immediate action and follow up.
To be involved in ongoing training for all staff within the department
Liaise and cooperate with other departments ensuring the smooth running of
The Front Desks
Job Type: Full-time
Salary: ₹14,000.00 – ₹18,000.00 per month
- Rotational shift
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