Director, Communications, HR & Culture
Full Job Description
Roles and Responsibilities
- A strong strategic communications consultant and practitioner who will work with HR and business leaders to define, develop and deliver communications strategies that:
- Advance Standard Chartered’s People agenda and priorities
- Highlight the competitive advantage of Standard Chartered as an employer
- Highlight the company’s position, and where colleagues should take action, related to performance management, rewards and benefits; recognition; learning and development and career growth and development; leadership and organizational effectiveness; employee advocacy including employee listening and employee relations; the company’s culture and valued behaviors; as well as other HR and culture programs as required
- Coordinate with business, function, region and market Corporate Affairs and Brand & Marketing (CABM) teams to understand and manage HR & Culture priority work
- Identify and tell human stories, in partnership with the content creation team and the Employer Brand team in HR, to reinforce HR & Culture as an important part of our Employee Value Proposition, and an important part of our Employer Brand
- Job locations: UK (London), Singapore, Hong King, Kenia (Nairobi) and Dubai.
- Serve as a strategic consultant and advisor to HR leaders and other key senior leaders across the bank who play a leadership or sponsorship role in the strategies and programs that drive the company’s people, culture, and leadership agenda
- Create and deliver, in partnership with the content creation and digital channels teams, communications strategies for Group employees that promote its people, culture and leadership agenda
- Create and deliver to external stakeholders, in partnership with the media relations, content creation, digital channels, employer brand, and country CABM teams, a narrative that conveys Standard Chartered’s employer brand, using HR executives and other internal influences as spokespeople. These activities could include media relations, social media and thought leadership/executive engagement
- Advise on positioning, presentation and timing of the company’s people and culture BAU agenda and change initiatives being considered by HR for Group, partnering with change communications resources in CABM for high-priority HR change initiatives.
- Provide strategic and tactical communications advice on proactive communications and issues management.
- Synthesize themes and issues from the external environment and surface risks and opportunities to your clients and other partners in the Bank.
- Practice effective risk management, escalating issues when needed.
- Create and deliver communications strategies that drive HR’s strategic priorities to its own employees
- Develop internal communications that reinforce the employee value proposition in an HR-relevant way; and partner with the employer brand team in HR as needed to develop targeted communications strategies to promote our employer brand to support HR-specific recruiting needs
- Advise on positioning, presentation and timing of business and change initiatives being considered by HR for HR
- Ensure that tone and messaging of HR communications are aligned with the corporate narrative when we engage and communicate internally and externally
- Build and manage relationships with media important to HR’s strategic objectives
- Partner with Issues Management lead on issues management communications as needed, including staff and external communications; partner with internal teams as needed on the client and regulatory communications
- Accountable to risk control owners and/or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite, and building a culture of good conduct.
People & Talent
- Collaborate with other CABM teams to execute successful communications strategies
- Lead through example and build the appropriate culture and values.
- Identify, report and escalate issues, risks, and business intelligence to leadership
- Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
- Ensure that tone of voice, messaging, and behaviors are aligned with the corporate narrative when we engage and communicate internally and externally.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
- Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters.
- Applicable Group MT members/function leads and function Management Teams
- Function and Group employees
- Other CABM teams
- External stakeholders including media, prospective employees, regulators, government officials, customers
- Serve on HR & Culture Communications, People & Culture Communications and CABM working groups and committees as needed. Serve as the lead communications consultant and practitioner for the Global D&I Council. Use the Internal Communications Community of Practice to share priorities and communications initiatives from Group that Business, Function, Region and Market communicators need to know about, making specific asks for support and activations where needed.
- Take on special assignments to support CABM and People & Culture Communications priorities as needed.
Our Ideal Candidate
- A successful track record of advising clients on how to effectively communicate, considering risks, opportunities, and the greater context of the company’s strategy
- Experience developing strategic plans to communicate programs and initiatives that reinforce the employee value proposition and the employer brand, and that strengthen company culture. Experience supporting D&I, well-being, hybrid working, and other “future of work” initiatives preferred.
- Experience of working for global organisations across geographies and cultures to set and deliver proactive communications strategies
- The ability to think through desired outcomes of communications strategies and tactics and measure and adjust approaches as required
- The ability to identify potential reputation or culture risks from a function’s strategies, programs or communications, and to raise these concerns effectively
- A track record in creating and developing content to support or enhance a strategy/narrative, including strong storytelling skills
- Understanding of internal and external content strategies and communications channels, including social media channels
- Experience in issues management
- Excellent written and verbal communication skills
- Experience in corporate communications, PR and/or journalism
- Ability to develop effective and collaborative working relationships
- Experience managing multiple stakeholders, including senior management and third-party vendors, across multiple locations
- Experience in external communications, including media relations, preferred but not essential
Role Specific Competencies
- Effective Communications
- Establishing and Maintaining Trust
- Written Communications
- Data Gathering and Analysis
- Business Ethics
- Planning: Tactical, Strategic
- Organisational Communications
- Manage Change
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviors. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social well-being.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum), and volunteering leave (3 days), along with minimum global standards for an annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values-driven organization, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies – everyone feels respected and can realize their full potential.
- Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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