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AV Technician (Venues)

Full Job Description

At Encore- Europe and Middle East, we will provide you with innovative opportunities that focus on your career and personal development.

We will do this in a safe, supportive, and diverse environment.

We will commit to clear and consistent two-way communication that respects and values your contributions to our mutual success.

At Encore-Europe & Middle East we will recognize and support your efforts to live our Purpose, Mission, and Values everyday.

Job Summary

A Technician is responsible for the set up and operation of audio-visual systems in a event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Equipment Operation

  • Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
  • Drive Results – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Do the Right Thing – Complies with all Company security and safety measures.
  • Adhere to health and safety regulations and wear appropriate PPE.
  • Report all health and safety issues to the HSE Manager or Project Manager onsite.
  • At times the technicians will work as part of a team on larger scale projects.

Customer Service

  • Deliver World Class Service – Strives to exceed the expectations and needs of internal and external customers.
  • Values People – Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/venue/client relationship.

Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Do the Right Thing – Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
  • See the Bigger Picture – Increases revenue by utilising floor up-selling techniques.
  • Works with clients to finalise invoices.

Job Qualifications

  • High School Diploma or GCSE equivalent required.
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio visual experience or equivalent in educational environment is preferred.


  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Action Oriented
  • Tech Savvy
  • Ensures Accountability

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