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Al Rostamani International Exchange LLC

Duty Supervisor

Job Details

Hiring Organization Al Rostamani International Exchange LLC
Post Name Duty Supervisor
Qualification Graduate in any related field, preferably with an Accounting background
Industry  Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 7000 To AED 8000 Per Month
Location  Dubai, United Arab Emirates 00000

Job Description

To process Cash, Cheques,s and other financial transactions in accordance with guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.

Job Responsibilities

Customer Satisfaction / Service Standards

  • Ensure Cash counters are operational to support business requirements
  • Provide service to all customers as per established ARIE standards
  • Communicate regulations and norms regarding transactions in a professional manner
  • Provide advice and guidance about ARIE Products & Services to customers as and when necessary
  • Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT
  • Lead customers to relevant departments/persons for Query Resolutions, Special Deals, and other such activities
  • Ensure Customer Complaints/Feedback are addressed as per Company norms and resolve Queries that have been escalated by branch staff

Financial / Sales

  • Ensure optimal profit margins are maintained for transactions
  • Solicit referrals and initiate cross-selling opportunities to existing customers
  • Play a proactive role in customer accusation and retention activity
  • Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
  • Prepare periodic, reports on Competition Analysis and take appropriate action to improve business and customer satisfaction
  • Solicit referrals and initiate cross-selling opportunities to existing customers


  • Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
  • Ensure assigned work activities are carried out as per Company policies and procedures
  • Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned ‘Till’ is accurately tailed/balanced and appropriately handled as company policies & procedures
  • Manage Cash in Branch by maintaining adequate balances, efficiently sourcing, and disposal of currencies, and depositing cash in the bank
  • Responsible for the security of Financial instruments such as Drafts, Cheques, and Travelers’ Cheques
  • Report and review any anomalies such as Under/Overs to the concerned superior immediately
  • Exercise due diligence in processes related to customer transactions, internal control processes,  AML Compliance, and KYC for all customer transactions to ensure risk mitigation
  • Identify improvement areas and propose constructive changes to achieve operational excellence
  • Monitor day-to-day operations to ensure total adherence to Company policies and procedures
  • Provide guidance to branch staff to achieve zero defects in operations and timely completion of all assigned activities

People Management

  • Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
  • Identify cashiers’ training needs and inform management accordingly for action

Job Requirements


  • Graduate in any related field, preferably with an Accounting background
  • Previous exposure to large volumes of cash handling is an added advantage

Knowledge & Skills

  • Excellent organizational skills
  • Ability to achieve results through team efforts
  • Good presentation and communication skills
  • Results-driven and customer focused

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience but also your passion for the role, your desire to learn, and how well you align with our core values of care, commitment, and vision.

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