Supervisor Jobs in Dubai for Freshers

To process Cash, Cheques,s and other financial transactions in accordance with guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.

Job Responsibilities

Customer Satisfaction / Service Standards

• Ensure Cash counters are operational to support business requirements
• Provide service to all customers as per established ARIE standards
• Communicate regulations and norms regarding transactions in a professional manner
• Provide advice and guidance about ARIE Products & Services to customers as and when necessary
• Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT
• Lead customers to relevant departments/persons for Query Resolutions, Special Deals, and other such activities
• Ensure Customer Complaints/Feedback are addressed as per Company norms and resolve Queries that have been escalated by branch staff

Financial / Sales

• Ensure optimal profit margins are maintained for transactions
• Solicit referrals and initiate cross-selling opportunities to existing customers
• Play a proactive role in customer accusation and retention activity
• Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
• Prepare periodic, reports on Competition Analysis and take appropriate action to improve business and customer satisfaction
• Solicit referrals and initiate cross-selling opportunities to existing customers

Compliance

• Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
• Ensure assigned work activities are carried out as per Company policies and procedures
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned ‘Till’ is accurately tailed/balanced and appropriately handled as company policies & procedures
• Manage Cash in Branch by maintaining adequate balances, efficiently sourcing, and disposal of currencies, and depositing cash in the bank
• Responsible for the security of Financial instruments such as Drafts, Cheques, and Travelers’ Cheques
• Report and review any anomalies such as Under/Overs to the concerned superior immediately
• Exercise due diligence in processes related to customer transactions, internal control processes,  AML Compliance, and KYC for all customer transactions to ensure risk mitigation
• Identify improvement areas and propose constructive changes to achieve operational excellence
• Monitor day-to-day operations to ensure total adherence to Company policies and procedures
• Provide guidance to branch staff to achieve zero defects in operations and timely completion of all assigned activities

People Management

• Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
• Identify cashiers’ training needs and inform management accordingly for action

Job Requirements

Qualifications

• Graduate in any related field, preferably with an Accounting background
• Previous exposure to large volumes of cash handling is an added advantage

Knowledge & Skills

• Excellent organizational skills
• Ability to achieve results through team efforts
• Good presentation and communication skills
• Results-driven and customer focused