Tcs Job for Freshers in Mumbai 2023

Tata Consultancy Services (TCS)

Relationship Manager

Full Job Description

Responsibilities:


  • Understanding the products and services provided by the company.
  • Developing training lessons with customer.
  • Supporting the customer through an email ticketing system and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Monitoring the performance of solution.
  • Maintaining records of each phone call for future reference.
  • Providing the new employees with training sessions for enhancing their skills.
  • Following up with customers for payments and contract.
  • Taking feedback from the customers.
  • Contributing the work to the company’s knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company’s rules and regulations.
  • Create and enforce plans that will help meet the needs of customers
  • Work quickly to address and resolve customer issues
  • New sales and cross-selling opportunities
  • Help promote and maintain a positive company image

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: From ₹15,000.00 per month

Benefits:

  • Life insurance
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Thane, Thane – 400607, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Willing to work on third-party payroll?

Education:

  • Bachelor’s (Required)

Experience:

  • Support Executive: 1 year (Required)
  • total work: 1 year (Required)

Language:

  • English (Required)

To apply for this job please visit in.indeed.com.

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