Tata Consultancy Services (TCS)
Full Job Description
- Understanding the products and services provided by the company.
- Developing training lessons with customer.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of solution.
- Maintaining records of each phone call for future reference.
- Providing the new employees with training sessions for enhancing their skills.
- Following up with customers for payments and contract.
- Taking feedback from the customers.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.
- Create and enforce plans that will help meet the needs of customers
- Work quickly to address and resolve customer issues
- New sales and cross-selling opportunities
- Help promote and maintain a positive company image
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: From ₹15,000.00 per month
- Life insurance
- Provident Fund
- Day shift
Ability to commute/relocate:
- Thane, Thane – 400607, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
- Willing to work on third-party payroll?
- Bachelor’s (Required)
- Support Executive: 1 year (Required)
- total work: 1 year (Required)
- English (Required)
To apply for this job please visit in.indeed.com.