Banking Jobs in Canada for Indian

Desktop Support and Coordinator

TD Description

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support – you name it.

There’s room to grow in all of it.

Job Description

We are seeking a candidate for the position of a Desktop Support Technician responsible for providing end-user telephone, desk-side and remote technical assistance. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC’s, laptops, mobile devices, printers, and peripherals. In additional to technical support, you will be responsible for imaging PC’s, deploying, and configuring software and managing technology requests and account creation. The platforms supported are, Windows 10, Microsoft Office 365, Lenovo and Microsoft computers, networked printers, Corporate Android phones, and other mobile BYOD devices.


  • Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions
  • creating and tracking incidents via service now
  • hardware ordering – responsible for receiving and delivering hardware.
  • coordinating new hires/interns/coops – working closely with TBM
  • RMA requests with various vendors
  • desktop support with front-office and back-office staff
  • collaborate with large diverse teams
  • workstation moves, adds and changes

Job Requirements

  • Highly motivated, energetic with great communication skills
  • Ability to handle multiple calls/tasks in fast paced environment
  • Regular working hours vary between 6:30am – 6:00pm EST
  • Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
  • Strong understanding of Microsoft Windows 10 and O365 suite
  • Knowledge of virtualization technologies, especially Citrix, RAS and RAPs
  • ITIL knowledge is a plus

Additional Information

Join in on what others in TD Technology Solutions are doing:

  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
  • Learn voraciously, stretch your thinking,


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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