Technical Support Engineer (French & English Speaking)

English Speaking Jobs in Paris

Job Details

Hiring Organization  Microsoft France
Post Name  Technical Support Engineer (French & English Speaking)
Qualification  BE/B.Tech
Industry  Private
Employment Type  Full Time
Work Hours  8 Hours
Salary  EUR 39000 To EUR 44000 Per Year
 Location   Paris, Île-de-France, France 75012

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CES) organization are responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.


This newly expanded organization reflects Microsoft’s ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CES organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Windows Devices and Deployment Technical Support Engineer

Microsoft envisions a mobile-first, cloud-empowered world. A world of endless possibilities. A world where passionate innovators come to collaborate in order to empower every person and every organization on the planet to achieve more. We’re a glimpse ahead, reinventing the way we work, play, learn and do business. Bring your vision to ours!

Responsibilities

Role overview:

The Windows Devices and Deployment Technical Support Engineer is a trusted advisor to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical problems.

Frequently, these problems will not only be technically complex but will also require a customer-oriented mindset. You will have a chance to contribute to keeping up and running various environments for some of the world’s largest companies.

Key responsibilities:

  • You will represent Microsoft in front of the customer and resolve complex technical issues involving Microsoft products and services.
  • Act as a technical focal point in relationships with other companies.
  • Exhibit leadership through personal responsibility, accountability, and teamwork.
  • Troubleshooting skills and use of built-in or standalone tools to capture and analyze verbose traces and logs.
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers, and management.

Qualifications

We are looking for Individuals who:

  • Are driven by curiosity and passion for technology,
  • Seek a challenging work experience,
  • Enjoy providing the highest level of customer experience,
  • Love to solve puzzles and have a knack for computer forensics,
  • Work with passion, while having fun, and acting in an honest and ethical manner.

Technical Requirements:

Experience and advanced knowledge in configuring, administrating, and troubleshooting of Microsoft® Windows Products including, Windows Server 2008/R2/Windows 7, Windows Server 2012/R2/Win8/Win8.1.


Industry experience in deploying, configuring, administrating, and troubleshooting Windows Operating Systems (Essential).

Industry experience with troubleshooting tools and log review

Experience with any of the following technologies:

  • Microsoft Deployment Toolkit
  • Installing and troubleshooting Windows Update and WSUS
  • Windows Activation and Licensing
  • Bitlocker Administration and Management.
  • Windows Installation and Setup Issues (In Place Upgrade)
  • Devices and Driver Installation issues on Windows

Apply Now

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