Seasonal Admissions Assistant

The Alnwick Garden

Seasonal Admissions Assistant

Role purpose

To work in co-ordination with the other elements of The Alnwick Garden & Lilidorei to delight our customers. Primarily by the promotion of a safe and clean environment, a friendly and professional welcome and assistance, and the ability to provide information to enable them to gain the most from their visit to The Alnwick Garden, Lilidorei and the local area. The Visitor Admissions team is often the first point of contact for many of our visitors and is therefore required to have complete knowledge of our products in order to upsell tickets to Memberships and Annual Passes and maximise gift aid conversion.


The Alnwick Garden is an award-winning visitor attraction, and charity, located in Alnwick Northumberland. With excess of 360,00 visitors annually The Garden is commercially driven, and visitor focused; whilst also operating as a charity (with associated values) – this provides a unique culture.

Lilidorei is the brainchild of The Duchess of Northumberland and is a multimillion-pound fantasy-themed recreational attraction located in the heart of Alnwick and will be part of The Alnwick Garden.

The attraction will consist of the largest play structure of its kind, which will include fairy grottos and goblin lairs providing families, particularly children, a unique place full of fun, an imaginative experience of storytelling and outdoor adventures.

One of the main aims of Lilidorei is to encourage children to explore and to nurture their imaginative and creative minds. The play structure includes an enchanted village housing various fantasy, folklore, and mystical characters such as goblins, hobgoblins, dwarves, elves, fairies, pixies and sprites. In addition, it will also have the biggest slide in the world.

Duties and Responsibilities

  • Report ready to work as allocated on the rota or as requested by The Visitor Operations Manager.
  • To dress as required and ensure you always present a friendly and professional image.
  • Upsell Friends of The Alnwick Garden Memberships, Guided tours and Guide books.
  • Ensure Gift Aid guidelines are adhered to.
  • To provide friendly assistance to the customer.
  • Liaising with customers and providing advice and guidance when selling tickets.
  • To handle electronic payments, tickets and vouchers in a professional manner.
  • Ensure that secure payment handling procedures are always followed.
  • Ensure the highest standards are provided and maintained.
  • To operate and maintain any equipment issued to you for the effective conduct of your duties: radios, scanners, uniform etc.
  • Work with all staff effectively as part of the team to deliver world class customer service.
  • To attend any training or meetings as requested by The Visitor Operations Manager.
  • Be prepared to work in evening and weekend activities as and when necessary.
  • Feedback to Visitor Operations Manage/Team Leader any customer compliments or complaints.
  • Keep up to date on knowledge of The Alnwick Garden, Lilidorei and the surrounding area.
  • You must comply with health and safety, equal opportunities, welfare at work and security.
  • Carry out any additional or alternative duties as may reasonably be required within the scope of post by The Alnwick Garden and Lilidorei.

Person Specification

The successful applicant will have

  • Experience of working in a customer service environment.
  • Excellent communication skills
  • Excellent administration skills.
  • IT and computer literate.
  • Good standard of literacy and numeracy.
  • The ability to remain calm under pressure
  • Possess an outgoing and friendly personality.
  • Be reliable and punctual.

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