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The Dubai Mall

Role in Guest Recreation & Animation

Job Description

·       Genuine service personality, with high EQ.

·       Minimum 2 years of similar experience in a 5-star hospitality industry.

·       Bachelor’s degree in hospitality, beauty therapy or similar.

·       A strong command of both written and spoken English is required; additional language is an asset.

·       Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.

·       Ensure achievement of business goals – Financial, Non-Financial and Initiatives.

·       Completion of projects on time, within budget and based on set quality standards.

·       Realizing cost efficiencies.

·       Analyzing operations and assigning resources accordingly.

·       Seamless Communication across all levels of the business unit.

·       Provide constructive feedback (on and off-the-job).

·       Resolve complaints and ensure adequate service recovery where needed.

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