Chat Customer Service Representative
Full Job Description
Bringing smiles is what we do at TTEC.. . for you and the customer. As a Chat Customer Service Representative working remotely near Mumbai, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Connect and resolve issues with customers using written communication only
What You Bring to the Role
- College diploma and no direct work experience – Freshers welcome
- Or 1 year or more of customer service experience and high school diploma or equivalent
- Great written English communication skills including grammar and spelling
- Computer savvy
- High speed internet connect (>15 mbps)
- Residence in or near Mumbai for occasionally onsite trainings or meetings
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
To apply for this job please visit in.indeed.com.