UNHCR, the UN Refugee Agency
Assistant Operations Officer
Standard Job Description
Assistant Operations Officer Organizational Setting and Work Relationships The Assistant Operations Officer normally works under the direct supervision of the Senior Operations Officer/Coordinator or Head of the Office and will be the focal person responsible for liaising with Partners through sector meetings and other coordination mechanisms in the Area of responsibility (AoR) as deemed necessary and required by the senior management. S/he will also assist with management issues pertaining to the operations within the area of responsibility (AoR).
The incumbent does not normally have any direct supervisory role. S/he has daily contacts with staff in the various field offices and with the functional units at the Country/Regional Office. S/he also has close liaison with a range of local civilian and military authorities and counterparts in NGOs and UN agencies to discuss matters of common interest. All UNHCR staff members are accountable to perform their duties as reflected in their job description.
They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Duties – Assist UNHCR’s activities in the operations within the AoR, if necessary, through mission to the countries/operations covered. – Keep abreast of the events that may affect the situation of persons of concern (PoCs) in the countries/operations under AoR and provide regular reports and relevant information on developments regarding the situation of PoCs as appropriate. – Support the analysis of the operational context, early warning signs and the protection situation of PoCs.
– Contribute to the preparation of analytic papers to support recommendations for action for the country offices/operations. – Assist in identifying potential gaps and problems and in cooperation with other relevant sections recommend appropriate solutions to ensure the continued efficient implementation of programme activities and effective coordination with other UN agencies and NGOs. – In the bureaux, respond to queries and requests for assistance and guidance from the field, and follow-up where needed, in close coordination with other concerned focal points of the Bureau.
– In the field, contribute to project proposals, conduct needs assessment in various fields of assistance and support implementation of projects under the AoR. – Liaise with operational partners on issues relating to the protection and assistance of refugees/IDPs and other persons of concern. – Maintain a wide range of external contacts with Permanent Missions, donors, and civil society organization. – Perform other related duties as required.
Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree Field(s) of Education Public Administration; Economics; Social Science; Business Administration; Law; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified Relevant Job Experience Essential Understanding of UNHCR mandate and operations. Desirable Experience in field operations. Experience working with UNHCR; or other UN entities or partners preferably in the area of refugee or humanitarian operations.
Proven track record in emergency preparedness, response and management. Functional Skills MG-Field Operations Management MG-Coordination (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level.
The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Wadher is a regional town of Doolo zone of the Somali Regional State of Ethiopia. It is situated about 535 kms away from Jijiga City. The office in Wadher will be a satellite office that provides support to the office in Bokh.
UNHCR is expected to have a sizeable number of staff and because there are less services in Bokh as compared to Wadher, the purpose of the satellite office will be act as a liaison office for the office in Bokh, Jijiga and Addis Ababa.
The office will carry out administrative roles close in collaboration with the other offices. A number of staff both international and national staff are expected to work in Bokh.
English is the working language in this operation. Amharic and Somali are the local languages with Somali being the predominant language for both locals and refugees in the area. In terms of religion, Islam is the predominant religion in the area.
Travelling to Wadher can either be by Air from Addis or by road through Jijiga. There is an airport in Kebridehar the nearest town to Wadher to the Southwest.
Flights provided by Ethiopian Airlines are available twice a week to and from Assis-Kebridehar-Addis every Friday and Monday and 6-7 times per week from Jijiga-Kebridehar-Jijiga and vice versa. When road transport for official travel, use of UN vehicles is preferred.
Travel to Wadher from Jijiga-Wadher may take 8-12 hours and a break at Kebridehar is advisable if journey from Jijiga is not started early enough. It is advisable for vehicles to move in convoy due to the nature of the roads especially beyond Kebridehah.
Doolo zone is generally arid part of the country. Common food available includes rice, goat and camel meat with limited varieties of other food stuffs. Seasonal vegetables found in the area include tomatoes, onions, potatoes, and bananas.
It is advisable that persons travelling to the area should carry enough personal supplies like coffee, specific fruits and vegetables, cereals, small snacks, cookies, chocolates, a flashlight to be used at night, mosquito net, mosquito swatter to cover duration of their stay.
There are medical facilities but attend to minor medical cases. Specialized medical services can be obtained through referrals to Jijiga or Addis. Visitors are strongly recommended to bring their own personal medication and at least a two-month supply stock, especially if in need of treatment that cannot be provided in the area.
Specialized medical services for UN staff can only be offered through the United Nations Health Care Centre (UNHCC) in Addis Ababa that provides 24/7 health care services for eligible UN staff and their dependents in different specialized Medical Units.
Prior to deployment, staff members are encouraged to avail themselves for group Psychological Preparation (PP) sessions offered by the Staff Counsellor based in UNHCR Country Office in Addis Ababa.
The PP group sessions will provide up to date briefing to staff members on matters relating to available accommodation, welfare and generally working conditions and facilities limitations to fine tune their expectations. This would be significant for staff members’ mental preparedness, resilience building and prevention of distress throughout their stay.
The currency used in Doolo zone is the Ethiopian Birr (ETB) Commercial Bank of Ethiopia is present in Wadher.
This position doesn’t require a functional clearance
Required languages (expected Overall ability is at least B2 level),
MG-Coordination, MG-Field Operations Management
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