Job Vacancy in Rourkela Urgent

About us

With a dream of creating revolution in Data Analytics and Management Reporting for small and mid-sized companies, we started our organization Venturesathi Business Services LLP in the year 2022. So far, we have two world class service delivery centres in Rourkela, Odisha, India, where we have more than 100 plus members working in different shifts. We strive to innovate and automate every processes which comes to our way. For that reason we have entered into multiple partnerships with technology providers and industry leaders.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements and skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• High school degree

Job Types: Full-time, Regular / Permanent

Salary: ₹6,000.00 – ₹10,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Raurkela, Odisha: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Language:

• Hindi, English, Odia (Required)

• Health insurance