Survey Assistant
Full Job Description
The Survey Interviewer will work on an on-call/part-time basis. While consistent hours of work will not be guaranteed, the Survey Assistant/Interviewer is expected to be available to work 2-3 shifts per week (depending on current project needs). During regular business hours shifts could range anytime between 9:00am to 3:00pm Monday to Friday and evening work from 2:00pm-8:30pm Monday to Thursday. Responsibilities include: the collection of project-related data through telephone surveys, data entry and validation, testing of new questionnaires and recruitment of participants for focus groups.
Major Responsibilities:
- Conduct telephone interviews with injured workers, employers, providers and WSIB staff, and other stakeholders by:
- Calling clients and administering voluntary questionnaires following the instructions and training provided
- Recording responses by keyboard into Computer Assisted Telephone Interview (CATI) System in an efficient and error-free manner
- Using techniques acquired through experience or in training to elicit thorough and comprehensive responses from survey respondents
- Perform data entry by:
- Keying data according to instructions and training provided in an efficient and error-free manner
- Checking accuracy of data entry done by other Survey Assistants/interviewers, as required
- Other potential duties may include:
- Storing/filing/labeling data
- Ad hoc work in support of Strategy Cluster projects with supervision and training
- Note-taking in an internal focus group setting and transcription of recorded audio conversations
- Number validation/data entry – reading from statistical program output
- Perform other related duties and responsibilities as assigned or required
Job Requirements:
- Grade 12 education or equivalent
- Client-facing telephone experience
- Keyboarding skills – 20 WPM minimum
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