Canada Toronto Jobs for Indian

Workplace Safety and Insurance Board

Survey Assistant

Full Job Description

The Survey Interviewer will work on an on-call/part-time basis. While consistent hours of work will not be guaranteed, the Survey Assistant/Interviewer is expected to be available to work 2-3 shifts per week (depending on current project needs). During regular business hours shifts could range anytime between 9:00am to 3:00pm Monday to Friday and evening work from 2:00pm-8:30pm Monday to Thursday. Responsibilities include: the collection of project-related data through telephone surveys, data entry and validation, testing of new questionnaires and recruitment of participants for focus groups.

Major Responsibilities:

  • Conduct telephone interviews with injured workers, employers, providers and WSIB staff, and other stakeholders by:
  • Calling clients and administering voluntary questionnaires following the instructions and training provided
  • Recording responses by keyboard into Computer Assisted Telephone Interview (CATI) System in an efficient and error-free manner
  • Using techniques acquired through experience or in training to elicit thorough and comprehensive responses from survey respondents
  • Perform data entry by:
  • Keying data according to instructions and training provided in an efficient and error-free manner
  • Checking accuracy of data entry done by other Survey Assistants/interviewers, as required
  • Other potential duties may include:
  • Storing/filing/labeling data
  • Ad hoc work in support of Strategy Cluster projects with supervision and training
  • Note-taking in an internal focus group setting and transcription of recorded audio conversations
  • Number validation/data entry – reading from statistical program output
  • Perform other related duties and responsibilities as assigned or required

Job Requirements:

  • Grade 12 education or equivalent
  • Client-facing telephone experience
  • Keyboarding skills – 20 WPM minimum

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